SAFE SHOPPING

Whether you are replacing an existing roof window, planning an extension to your current window setup, looking to add a completely new window to your house or choosing a blind that best fits your needs, we are here to help you find and install the right solution. Shopping with us is easy, safe and flexible – and we offer free 60 days return on all orders.

If you’re not quite sure where to start, contact our team of window experts here for further assistance.

Products you can trust

As part of the world’s largerst roof window manufacturer (VELUX & VKR Group), we are the undisputed experts when it comes to roof windows, blinds and roof window accessories. Our configurator makes it easy to find a window or blind that fits your individual needs – with just a few clicks. Our customer service team consists of professionally trained window and blind experts, ready to answer all your questions regarding the products, installation and maintenance.

Free return for 60 days

Your satisfaction is the most important thing for us, which is why we offer free returns on all orders. This means that you can shop in our webstore with a peace of mind, knowing you can return the order in case you change your mind.

When you receive your order, you can open the package and inspect the products with care in the same manner as you would typically do in a physical store. If the product and package are unharmed, you can return your order with no additional cost 60 days after receiving it. Read more here.

10-year guarantee for VELUX roof windows

10-year guarantee for SOLSTRO roof windows

All SOLSTRO roof windows come with a 10-year guarantee. 

3-year guarantee for VELUX blinds, shutters and electrical products

2-year guarantee for SOLSTRO blinds

All SOLSTRO blinds, shutters and electrical products come with a 2-year guarantee.

Read more about the guarantee periods here.

Service you can trust

We are here to make shopping roof windows and blinds online easy for you. Get introduced to some of the great services we offer.

Team of window experts ready to help

Our experienced customer service team is something we are especially proud of. The team has many years of experience helping our online customers find and install roof windows and blinds, which means that our customers tend to be very pleased with their shopping experience. Our team is thoroughly trained to assist you with all our brands and products. Don’t hesitate to contact our customer service team if you require expert technical support about products, sizes, installation and accessories. The team will personally guide you to ensure you make the right choice.

You'll reach us over the phone, on e-mail, via online chat or by filling in the contact form that you will find in our customer service page. Our team of trusty experts is available between 07.30 - 18.00 on weekdays and 09:00 - 15:00 on Saturdays. 

Secure payment

It is important for us that you feel safe when shopping with us. We offer highly secured payment methods such as payment with credit card or PayPal which ensures your information is protected. Read more about secure payments here.

Our customers love us

We truly are experts in our field and believe that quality products and high customer satisfaction are the keys to our success. Some of the things we get praise for from other customers are great prices, excellent service, trusted products and fast, free, reliable delivery.

See customer reviews on our Net Promoter Score page

The long guarantee period of our VELUX and SOLSTRO products and 60 days free return mean additional security when shopping with us. If you want to know more about our services, reach out to our customer service team.